Privacy Policy

This Privacy Policy explains how EV3 Mobile Platform ("we", "us", "our") collects, uses, and protects your personal information when you use our mobile and web services.

1 Information We Collect

We collect the following information:

• Account Information: Name, phone number, email, and password.
• Wallet & Payment Data: Transaction history, payment methods (handled securely via our payment processor).
• Usage Data: Charging sessions, locations, timestamps, and consumption details.
• Device & Log Data: App usage analytics, IP address, and device identifiers.

2 How We Use Your Information

We use your information to:

• Provide and improve our Services
• Process transactions and manage wallets
• Authenticate users and prevent fraud
• Send important notifications (e.g., session updates, balance alerts)
• Analyze platform performance

3 Data Sharing

We may share data with:

• Payment processors (e.g., Hubtel) for secure transactions
• Mapping and notification providers (e.g., Google Maps, SMS/email services)
• Regulatory authorities when required by law

4 Data Security

We use encryption, access control, and regular security audits to protect user data. Sensitive data (like wallet transactions) is transmitted securely and stored using industry-standard practices.

5 Data Retention

We retain user data only for as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes or enforce agreements

6 Your Rights

You have the right to:

• Access and update your account data
• Request account deletion
• Withdraw consent for data processing (which may limit service functionality)

7 Cookies and Tracking

We use cookies and analytics tools to improve performance and user experience. You can manage cookie preferences via your device or browser settings.

8 Updates to This Policy

We may update this policy from time to time. Major updates will be communicated via in-app notifications or email.

9 Contact Us

For any inquiries or privacy-related requests, contact us at: